Administrative Assistant

Kelly; Cleveland (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

Kelly in Cleveland is seeking an Administrative Assistant to support daily operations, handle customer inquiries, and maintain data accuracy. The role involves data entry, billing assistance, and coordinating with staff and vendors to ensure smooth workflow.

The ideal candidate brings admin experience, strong Excel skills, attention to detail, and a professional phone manner to a fast-paced environment. This on-site position offers opportunities to contribute across departments.

Qualifications

• Prior administrative or office support experience.
• Strong Excel data management and spreadsheet maintenance.
• Excellent communication and professional phone presence.
• Positive, customer-focused attitude with data accuracy.

Responsibilities

• Answer and route incoming phone calls
• Provide customer service and respond to inquiries
• Enter and maintain data in internal systems
• Process billing and assist with administrative recordkeeping
• Create, update, and track work orders
• Coordinate communication between staff, vendors, and customers
• Assist with special projects and general administrative tasks as needed

Skills

Excel skills

Communication skills

Attention to detail

Multitasking

Professional phone presence

Tools

Microsoft Excel

Job description

We’re hiring an Administrative Assistant to join a well-established organization in Cleveland. This is a great opportunity for someone who enjoys working with people, stays organized in a busy environment, and is comfortable jumping in wherever needed.

What You’ll Do:

• Answer and route incoming phone calls
• Provide customer service and respond to inquiries
• Enter and maintain data in internal systems
• Process billing and assist with administrative recordkeeping
• Create, update, and track work orders
• Coordinate communication between staff, vendors, and customers
• Assist with special projects and general administrative tasks as needed

What We’re Looking For:

• Previous administrative or office support experience
• Strong Microsoft Excel skills, including creating and maintaining spreadsheets
• Strong attention to detail and data accuracy
• Excellent communication skills and a professional phone presence
• Positive, customer-focused attitude
• Ability to manage multiple priorities and adapt to changing needs
• Dependable, self-motivated, and willing to take initiative

The ideal candidate is personable, dependable, and proactive. This role can be busy at times and slower at others, so we’re looking for someone who stays productive, looks for ways to help, and can quickly shift priorities when needed. This is a great opportunity to gain valuable administrative and operations experience with a stable organization.