Accounts & Renewals Specialist

The Aaron's Company, Inc.; Elizabethton (TN); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement opportunities

Paid time off

Sundays off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor to help customers move toward ownership by guiding them through payment plans and lease renewals. You will build relationships, explain program benefits, and work to ensure customer satisfaction over the phone and in person.

This role offers an hourly base rate of $12.25–$13.00 with eligibility for performance-based incentive pay and a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasive skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Strong interpersonal skills

Excellent communication

Empathy and listening

Multitasking and organization

Negotiation and persuasion

Uphold brand and protect assets

Customer focus and positive impact

Education

High School diploma, GED or equivalent

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor to help customers move toward ownership by guiding them through payment plans and lease renewals. You will build relationships, explain program benefits, and work to ensure customer satisfaction over the phone and in person.

This role offers an hourly base rate of $12.25–$13.00 with eligibility for performance-based incentive pay and a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.