Customer Accounts & Renewals Coach

The Aaron's Company, Inc.; Aiken (SC); Sur place; USD 17 000 - 18 000; Plein temps

Avantages offerts par ce poste

On‑demand pay

Career advancement

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k)

Employee assistance program

Employee purchase program

Résumé du poste

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor in the United States. The role focuses on driving payments, executing lease renewals, and building trust with customers over the phone and in person to guide them toward ownership of their merchandise.

We offer competitive hourly pay with incentive opportunities, plus benefits. This role emphasizes strong communication, empathy, and the ability to handle difficult conversations while delivering exceptional customer service.

Qualifications

• Requires strong phone and in‑person communication skills.
• Ability to handle difficult conversations with professionalism.
• Must be able to multitask and stay organized.
• Experience in retail or customer service is a plus.

Responsabilités

• Assist the Customer Accounts Manager in achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and history.
• Build strong relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain daily route sheets and weekly maintenance sheets.

Connaissances

Interpersonal skills

Communication

Empathy

Active listening

Multitasking

Negotiation

Customer service

Formation

High School diploma or GED

Description du poste

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor in the United States. The role focuses on driving payments, executing lease renewals, and building trust with customers over the phone and in person to guide them toward ownership of their merchandise.

We offer competitive hourly pay with incentive opportunities, plus benefits. This role emphasizes strong communication, empathy, and the ability to handle difficult conversations while delivering exceptional customer service.