Customer Accounts & Renewal Specialist

The Aaron's Company, Inc.; Lafayette (IN); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay via Dayforce Wallet

Excellent Career Advancement

Paid time off including vacation/sick/

Holidays

Medical, dental, and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Company, Inc. is seeking a Customer Accounts Advisor to coach customers, drive payments, and renew leases. You will build relationships over the phone and in person to move customers toward ownership of their merchandise, with performance-based incentive potential.

Ideal candidates have strong communication, empathy, and multitasking skills, plus a commitment to excellent service in a dynamic team environment. Eligible for benefits and growth opportunities.

Qualifications

• Requires strong interpersonal and communication skills to coach customers.
• Demonstrates empathy, active listening and clear explanation during conversations.
• Ability to manage multiple tasks and stay organized in a fast-paced retail environment.

Responsibilities

• Assist the Customer Accounts Manager in achieving revenue and renewal goals.
• Maintain accurate customer account records in the store system and history.
• Build relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.

Skills

Interpersonal skills

Communication

Empathy & listening

Multitasking & organization

Professional appearance

Customer service orientation

Education

High School diploma or equivalent

Tools

Valid driver’s license

DOT certification

Job description

The Aaron's Company, Inc. is seeking a Customer Accounts Advisor to coach customers, drive payments, and renew leases. You will build relationships over the phone and in person to move customers toward ownership of their merchandise, with performance-based incentive potential.

Ideal candidates have strong communication, empathy, and multitasking skills, plus a commitment to excellent service in a dynamic team environment. Eligible for benefits and growth opportunities.