Customer Accounts Advisor: On-Demand Pay & Career Growth

The Aaron's Company, Inc.; Boise (ID); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor to join our team. You will help drive payments and lease renewals, building relationships with customers over the phone and in person to move them toward ownership of their merchandise.

The role offers an hourly wage of $13.75–$15.50 plus eligibility for incentive pay based on performance, with standard benefits and opportunities for career advancement.

Qualifications

• Must be at least 21 years old in United States; 18 years in Canada.
• Requires a valid driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified, if required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. with assistance.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Multitasking

Organizational skills

Negotiation

Persuasion

Brand protection

Customer service

Education

High School diploma, GED or equivalent

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor to join our team. You will help drive payments and lease renewals, building relationships with customers over the phone and in person to move them toward ownership of their merchandise.

The role offers an hourly wage of $13.75–$15.50 plus eligibility for incentive pay based on performance, with standard benefits and opportunities for career advancement.