Academic Operations & Knowledge-Base Coordinator (Part-Time)

Brightmont Academy; Bethesda, Northern (MD, KY); Hybrid; USD 53,726,000 - 60,174,000; Part time

Job summary

Brightmont Academy in Bethesda, MD is seeking an Academic Coordinator for a part-time role. The position supports campus operations by maintaining accurate information, documentation, and instructional resources while assisting the Academic Team.

The role includes creating and maintaining Zendesk knowledge base articles, coordinating updates to materials and resources, managing Course Progress Maps, and handling Academic Inquiries with a focus on efficient, organized processes.

Qualifications

• Bachelor's degree required; education, business, communications, or related field preferred.
• Experience in academic operations or project coordination preferred.
• Proficiency with Google Workspace, Microsoft Office, Google Sheets, or Excel.
• Experience with knowledge management or documentation management.
• Ability to manage confidential information and organize complex records accurately.
• Type 60-79 WPM accurately.

Responsibilities

• Create, edit, organize, and maintain knowledge base articles within Zendesk.
• Ensure articles stay current, accurate, and accessible.
• Coordinate updates to policies, procedures, and support resources.
• Organize knowledge base to improve campus usability and self-service.
• Maintain campus instructional materials and resource libraries.
• Archive outdated materials and ensure version control.
• Coordinate Course Progress Maps for new course development and verify completion.
• Manage Academic Inquiry (A-Inquiry) submissions and respond with appropriate solutions.
• Track inquiries, identify trends, and report to improve support processes.
• Support the Academic Team with reporting and special projects.

Skills

Organizational skills

Project coordination

Time management

Written & verbal communication

Technology adoption

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office

Google Sheets

Excel

Job description

Brightmont Academy in Bethesda, MD is seeking an Academic Coordinator for a part-time role. The position supports campus operations by maintaining accurate information, documentation, and instructional resources while assisting the Academic Team.

The role includes creating and maintaining Zendesk knowledge base articles, coordinating updates to materials and resources, managing Course Progress Maps, and handling Academic Inquiries with a focus on efficient, organized processes.