Academic Coordinator

Brightmont Academy; Scottsdale (AZ); On-site; USD 34,000 - 39,000; Part time

Job summary

Brightmont Academy seeks an Academic Coordinator for a part-time role in Bethesda, MD. The candidate will manage knowledge articles in Zendesk, organize instructional resources, and support campus operations.

The position requires strong organization and communication skills, with experience in academic operations or project coordination preferred. The role involves coordinating updates to documents, supporting course development, and handling inquiries to improve campus support processes.

Qualifications

• Bachelor's degree required; education, business, communications, or related field preferred.
• Experience in academic operations or project coordination is preferred.
• Proficiency with Google Workspace, Microsoft Office, Google Sheets, or Excel.

Responsibilities

• Create, edit, organize, and maintain knowledge base articles within Zendesk.
• Ensure articles remain current, accurate, and easily accessible.
• Coordinate updates to shared documents, templates, forms, and instructional resources.
• Coordinate Course Progress Maps for new course development and verify completion.
• Manage Academic Inquiry (A-Inquiry) submissions and respond to campus inquiries.

Skills

Organizational skills

Project coordination

Time management

Communication

Education

Bachelor's degree

Education/Business/Communications field

Tools

Google Workspace

Microsoft Office

Google Sheets/Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Academic Coordinator

Part Time Bethesda, MD, US

2 days ago Requisition ID: 3058

Salary Range: $25.00 To $28.00 Hourly

Academic Coordinator

Part Time | Monday-Friday | 30 hours/week |11 am - 5 pm ET

Position Summary: This role ensures information, documentation, and instructional resources remain accurate, organized, and accessible while supporting campuses and the Academic Team. The ideal candidate is highly organized, detail-oriented, collaborative, and enjoys creating efficient systems that improve communication and support campus success.

Create, edit, organize, and maintain the organization’s knowledge base articles within Zendesk.

Ensure articles remain current, accurate, and easily accessible.

Coordinate updates as policies, procedures, and support resources evolve.

Organize the knowledge base to improve campus usability and self-service support.

Maintain and update campus instructional materials and resource libraries.

Ensure campuses have access to the most current academic materials.

Maintain the organization and structure of the Academic Department Google Drive folders.

Archive outdated materials and ensure version control.

Coordinate updates to shared documents, templates, forms, and instructional resources.

Coordinate Course Progress Maps for new course development and verify completion.

Campus Academic Support

Manage Academic Inquiry (A-Inquiry) submissions.

Respond to campus inquiries with the most appropriate solutions.

Track inquiries, identify trends, and prepare reports to improve support processes.

Coordinate updates to shared documents, templates, and forms while ensuring version control.

Projects

Support the Academic Team with strategic initiatives and special projects.

Support the Academic Team with reporting, strategic initiatives, operational improvements, accreditation documentation, and special projects.

Gather, present, and maintain data.

Perform additional duties as assigned.

Desired Skills

Exceptional organizational, project coordination, and time management skills, with a strong record of meeting deadlines.

Strong written and verbal communication with a will-do attitude.

Strong critical thinking and problem-solving abilities.

Excellent attention to detail and commitment to accuracy.

Able to prioritize multiple projects and work independently in a collaborative environment.

Ability to work independently while collaborating effectively across departments.

Comfortable learning new technologies and improving existing processes.

Customer-service mindset with a passion for supporting campuses.

Qualifications

Bachelor's degree required; education, business, communications, or related field preferred.

Experience in academic operations, education, project coordination preferred.

Proficiency with Google Workspace, Microsoft Office, Google Sheets, or Excel.

Experience with knowledge management systems, learning management systems, or documentation management.

Demonstrated ability to manage confidential information and organize complex records with accuracy

Type 60–79 WPM accurately

Brightmont Academy is an equal opportunity employer. We intend to recruit, hire, and train all persons in all job groups in accordance with the law, without regard to race, color, religion, sex, age, marital status, disability, national origin, sexual preference, or any other protected status.