Academic Coordinator

Brightmont Academy; Bethesda, Northern (MD, KY); Hybrid; USD 53,726,000 - 60,174,000; Part time

Job summary

Brightmont Academy in Bethesda, MD is seeking an Academic Coordinator for a part-time role. The position supports campus operations by maintaining accurate information, documentation, and instructional resources while assisting the Academic Team.

The role includes creating and maintaining Zendesk knowledge base articles, coordinating updates to materials and resources, managing Course Progress Maps, and handling Academic Inquiries with a focus on efficient, organized processes.

Qualifications

• Bachelor's degree required; education, business, communications, or related field preferred.
• Experience in academic operations or project coordination preferred.
• Proficiency with Google Workspace, Microsoft Office, Google Sheets, or Excel.
• Experience with knowledge management or documentation management.
• Ability to manage confidential information and organize complex records accurately.
• Type 60-79 WPM accurately.

Responsibilities

• Create, edit, organize, and maintain knowledge base articles within Zendesk.
• Ensure articles stay current, accurate, and accessible.
• Coordinate updates to policies, procedures, and support resources.
• Organize knowledge base to improve campus usability and self-service.
• Maintain campus instructional materials and resource libraries.
• Archive outdated materials and ensure version control.
• Coordinate Course Progress Maps for new course development and verify completion.
• Manage Academic Inquiry (A-Inquiry) submissions and respond with appropriate solutions.
• Track inquiries, identify trends, and report to improve support processes.
• Support the Academic Team with reporting and special projects.

Skills

Organizational skills

Project coordination

Time management

Written & verbal communication

Technology adoption

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office

Google Sheets

Excel

Job description

Academic Coordinator

Part Time Bethesda, MD, US

4 days ago Requisition ID: 3058

Salary Range: $25.00 To $28.00 Hourly

Academic Coordinator

Part Time | Monday-Friday | 30 hours/week |11 am - 5 pm ET

Position Summary: This role ensures information, documentation, and instructional resources remain accurate, organized, and accessible while supporting campuses and the Academic Team. The ideal candidate is highly organized, detail-oriented, collaborative, and enjoys creating efficient systems that improve communication and support campus success.

Create, edit, organize, and maintain the organization's knowledge base articles within Zendesk.

Ensure articles remain current, accurate, and easily accessible.

Coordinate updates as policies, procedures, and support resources evolve.

Organize the knowledge base to improve campus usability and self-service support.

Maintain and update campus instructional materials and resource libraries.

Ensure campuses have access to the most current academic materials.

Maintain the organization and structure of the Academic Department Google Drive folders.

Archive outdated materials and ensure version control.

Coordinate updates to shared documents, templates, forms, and instructional resources.

Coordinate Course Progress Maps for new course development and verify completion.

Campus Academic Support

Manage Academic Inquiry (A-Inquiry) submissions.

Respond to campus inquiries with the most appropriate solutions.

Track inquiries, identify trends, and prepare reports to improve support processes.

Coordinate updates to shared documents, templates, and forms while ensuring version control.

Projects

Support the Academic Team with strategic initiatives and special projects.

Support the Academic Team with reporting, strategic initiatives, operational improvements, accreditation documentation, and special projects.

Gather, present, and maintain data.

Perform additional duties as assigned.

Desired Skills

Exceptional organizational, project coordination, and time management skills, with a strong record of meeting deadlines.

Strong written and verbal communication with a will-do attitude.

Strong critical thinking and problem-solving abilities.

Excellent attention to detail and commitment to accuracy.

Able to prioritize multiple projects and work independently in a collaborative environment.

Ability to work independently while collaborating effectively across departments.

Comfortable learning new technologies and improving existing processes.

Customer-service mindset with a passion for supporting campuses.

Qualifications

Bachelor's degree required; education, business, communications, or related field preferred.

Experience in academic operations, education, project coordination preferred.

Proficiency with Google Workspace, Microsoft Office, Google Sheets, or Excel.

Experience with knowledge management systems, learning management systems, or documentation management.

Demonstrated ability to manage confidential information and organize complex records with accuracy

Type 60-79 WPM accurately

Brightmont Academy is an equal opportunity employer. We intend to recruit, hire, and train all persons in all job groups in accordance with the law, without regard to race, color, religion, sex, age, marital status, disability, national origin, sexual preference, or any other protected status.