911 Call Taker — Start a 24/7 Public Safety Career

Regional 911 Intake Solutions; Ariton (AL); On-site; USD 30,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Ariton, AL seeks 911 Call Takers to answer emergency and nonemergency lines, verify location and callback details, and document information for dispatch. You will use approved questions to assess urgency and enter data into dispatch systems.

Successful candidates possess a high school diploma or equivalent, strong listening and typing skills, and clear communication. Training, certifications, and background checks apply, with various shifts including nights and

Qualifications

• High school diploma or recognized equivalent; customer service or public safety experience helpful, some vacancies accept without dispatch experience.
• Strong listening, accurate typing, clear verbal communication; follow structured procedures; assessments vary by agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Verbal communication

Typing

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

Telephone headset

Job description

Regional 911 Intake Solutions in Ariton, AL seeks 911 Call Takers to answer emergency and nonemergency lines, verify location and callback details, and document information for dispatch. You will use approved questions to assess urgency and enter data into dispatch systems.

Successful candidates possess a high school diploma or equivalent, strong listening and typing skills, and clear communication. Training, certifications, and background checks apply, with various shifts including nights and