911 Call Taker: Start Your Career in Emergency Communications

Regional 911 Intake Solutions; Foley (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Regional 911 Intake Solutions in Foley, AL, is seeking 911 Call Takers to provide frontline communication for emergency responses. You will ask focused questions, confirm locations, document details, and relay information to dispatch teams.

Training and certifications are required to perform pre-arrival instructions and ensure caller privacy. The role may involve rotating shifts, nights, weekends, holidays, and overtime to support 24-hour operations.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Foley, AL, is seeking 911 Call Takers to provide frontline communication for emergency responses. You will ask focused questions, confirm locations, document details, and relay information to dispatch teams.

Training and certifications are required to perform pre-arrival instructions and ensure caller privacy. The role may involve rotating shifts, nights, weekends, holidays, and overtime to support 24-hour operations.