Emergency Call Taker - 24/7 Public Safety Role

Regional 911 Intake Solutions; Brookside (AL); Presencial; USD 42 000 - 52 000; Tempo integral

Resumo da oferta

Regional 911 Intake Solutions in Brookside, AL is seeking a 911 Call Taker to join our public safety communications team. You will listen to callers, confirm locations, gather critical information, and enter details into dispatch software to support responders.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures while remaining calm under pressure. Training and certifications are provided by the agency.

Qualificações

• High school diploma or equivalent required; prior dispatch or customer service helpful.
• Strong listening, accurate typing, clear verbal communication; ability to follow procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conhecimentos

Active listening

Typing

Verbal communication

Formação académica

High school diploma or recognized equivalent

Ferramentas

Dispatch software

Call-processing software

Descrição da oferta de emprego

Regional 911 Intake Solutions in Brookside, AL is seeking a 911 Call Taker to join our public safety communications team. You will listen to callers, confirm locations, gather critical information, and enter details into dispatch software to support responders.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures while remaining calm under pressure. Training and certifications are provided by the agency.