911 Call Taker — Start a Vital Public Safety Career

Public Safety Dispatch Network; Furman (AL); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Furman, AL seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for dispatch coordination. Training ensures compliant call-taking and pre-arrival instruction delivery.

Ideal candidates have a high school diploma or equivalent, with customer service experience; dispatch background is a plus but not always required. Work may involve rotating shifts to cover 24/7 operations.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call handling experience helpful, dispatch background not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Furman, AL seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for dispatch coordination. Training ensures compliant call-taking and pre-arrival instruction delivery.

Ideal candidates have a high school diploma or equivalent, with customer service experience; dispatch background is a plus but not always required. Work may involve rotating shifts to cover 24/7 operations.