911 Call Taker — Public Safety Support Specialist

National Public Safety Careers; Brundidge (AL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Brundidge, Alabama. The role involves handling emergency and nonemergency lines, confirming locations and caller information, and entering details into dispatch systems to support responders.

Successful applicants typically have a high school diploma or equivalent and may benefit from prior customer service or public safety experience.

Qualifications

• High school diploma or recognized equivalent is required.
• Previous customer service or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Brundidge, Alabama. The role involves handling emergency and nonemergency lines, confirming locations and caller information, and entering details into dispatch systems to support responders.

Successful applicants typically have a high school diploma or equivalent and may benefit from prior customer service or public safety experience.