911 Call Taker — 24/7 Emergency Line Operator

Public Safety Dispatch Network; Dozier (AL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Dozier, AL seeks entry-level 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document information, and relay details to the appropriate dispatch function.

Candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are provided as part of the role.

Qualifications

• Employers expect a high school diploma or equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and handle high-stress calls.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Dozier, AL seeks entry-level 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document information, and relay details to the appropriate dispatch function.

Candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are provided as part of the role.