911 Call Taker & Dispatcher — Critical Support

National Public Safety Careers; Forest Home (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

National Public Safety Careers seeks 911 Call Takers in Forest Home, AL to field emergency calls, confirm locations, document details, and relay information to dispatch. You will use approved questions to assess urgency and provide pre-arrival instructions within training.

Successful applicants have a high school diploma or equivalent, strong listening and typing skills, clear spoken communication, and the ability to follow structured procedures and complete assessments.

Qualifications

• High school diploma or equivalent required; dispatch experience optional.
• Strong listening, typing speed, and clear verbal communication expected.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing

Verbal communication

Procedure adherence

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Takers in Forest Home, AL to field emergency calls, confirm locations, document details, and relay information to dispatch. You will use approved questions to assess urgency and provide pre-arrival instructions within training.

Successful applicants have a high school diploma or equivalent, strong listening and typing skills, clear spoken communication, and the ability to follow structured procedures and complete assessments.