911 Call Taker — Fast-Paced Public Safety Communications

Public Safety Dispatch Network; Luverne (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Dozier, AL seeks 911 Call Takers to listen to callers, verify locations, and document information for dispatcher teams. Training and certification determine the scope of duties and pre-arrival instructions.

These roles may include rotating shifts, nights, weekends, and overtime to ensure round-the-clock emergency communication coverage. Strong listening and typing skills are essential for success.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Dozier, AL seeks 911 Call Takers to listen to callers, verify locations, and document information for dispatcher teams. Training and certification determine the scope of duties and pre-arrival instructions.

These roles may include rotating shifts, nights, weekends, and overtime to ensure round-the-clock emergency communication coverage. Strong listening and typing skills are essential for success.