Emergency Call Taker & Dispatcher (24/7 Shifts)

National Public Safety Careers; Moulton (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking individuals for 911 Call Taker opportunities in Moulton, AL. The role involves handling emergency and nonemergency calls, validating locations, and documenting information for dispatch coordination.

Qualified applicants typically have a high school diploma or equivalent and demonstrate strong listening, typing, and communication skills. Training, background checks, and certifications are part of the employment process, with varied shifts and work

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Ability to use call-processing or dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing proficiency

Clear communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking individuals for 911 Call Taker opportunities in Moulton, AL. The role involves handling emergency and nonemergency calls, validating locations, and documenting information for dispatch coordination.

Qualified applicants typically have a high school diploma or equivalent and demonstrate strong listening, typing, and communication skills. Training, background checks, and certifications are part of the employment process, with varied shifts and work