911 Call Taker — 24/7 Critical Public Safety Role

National Public Safety Careers; Brent (AL); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Continuing training

Résumé du poste

National Public Safety Careers is seeking Brent, AL residents for 911 Call Taker opportunities. These roles involve handling emergency and nonemergency calls, verifying locations and contact details, and documenting information in dispatch software.

Candidates should have a high school diploma or GED and strong listening, typing, and verbal communication skills. Training and certifications are required, with assessments conducted by the employer.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Active listening

Typing

Verbal communication

Formation

High School Diploma or GED

Description du poste

National Public Safety Careers is seeking Brent, AL residents for 911 Call Taker opportunities. These roles involve handling emergency and nonemergency calls, verifying locations and contact details, and documenting information in dispatch software.

Candidates should have a high school diploma or GED and strong listening, typing, and verbal communication skills. Training and certifications are required, with assessments conducted by the employer.