911 Call Taker - 24/7 Emergency Support & Training

Public Safety Dispatch Network; Ragland (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Ragland, AL. You will be the first contact for emergency callers, gathering essential information and relaying it to responders. This role requires calm communication, accurate typing, and the ability to follow structured procedures.

Training and certifications are provided; work may involve rotating shifts and on-call duties. A high school diploma or equivalent is typical, and previous customer service experience is helpful but not

Qualifications

• High school diploma or equivalent; customer service or call-center experience may help.
• Strong listening, accurate typing, clear verbal communication, and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural following

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Ragland, AL. You will be the first contact for emergency callers, gathering essential information and relaying it to responders. This role requires calm communication, accurate typing, and the ability to follow structured procedures.

Training and certifications are provided; work may involve rotating shifts and on-call duties. A high school diploma or equivalent is typical, and previous customer service experience is helpful but not