Emergency Call Taker & Dispatch Specialist

Public Safety Dispatch Network; Wedowee (AL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks a 911 Call Taker for the Wedowee, Alabama area. You will handle incoming emergency and nonemergency calls, verify locations and callbacks, and input data into dispatch systems.

Comprehensive training and certifications will follow, with a focus on rapid, accurate information exchange. The role emphasizes listening skills, clear communication, and adherence to structured procedures to guide responders and ensure caller safety.

Qualifications

• High school diploma or equivalent required; public safety experience helpful but not always needed.
• Strong listening skills and ability to follow structured procedures are essential.
• Accurate typing and clear verbal communication are required during dispatch operations.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details.
• Enter accurate information into dispatch software and relay to appropriate units.
• Provide pre-arrival instructions within training boundaries.
• Maintain caller privacy and confidentiality.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks a 911 Call Taker for the Wedowee, Alabama area. You will handle incoming emergency and nonemergency calls, verify locations and callbacks, and input data into dispatch systems.

Comprehensive training and certifications will follow, with a focus on rapid, accurate information exchange. The role emphasizes listening skills, clear communication, and adherence to structured procedures to guide responders and ensure caller safety.