Emergency Call Taker: Impactful 24/7 Public Safety Role

Public Safety Dispatch Network; Brierfield (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Brierfield, AL. Duties include taking emergency calls, confirming locations, and documenting information to support dispatch teams.

Training may cover call-taking and radio dispatch, with job responsibilities tailored by the official vacancy. Applicants typically hold a high school diploma or equivalent and should demonstrate listening skills, accurate typing, clear communication, and the ability to follow structured procedures.

Qualifications

• Strong listening comprehension
• Accurate typing
• Clear verbal communication
• Ability to follow structured procedures

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Brierfield, AL. Duties include taking emergency calls, confirming locations, and documenting information to support dispatch teams.

Training may cover call-taking and radio dispatch, with job responsibilities tailored by the official vacancy. Applicants typically hold a high school diploma or equivalent and should demonstrate listening skills, accurate typing, clear communication, and the ability to follow structured procedures.