24x7 Systems & Cloud Operations Engineer

Logicalis, Inc.; Troy (MI); On-site; USD 61,000 - 70,000; Full time

Job summary

Logicalis, Inc. is seeking a hands-on, customer-focused IT operations professional to provide 24x7x365 support for customer infrastructure and cloud environments.

You will own incidents, changes, requests, and monitoring events from diagnosis through resolution while communicating clearly with customers and documenting outcomes. The role combines administration with ongoing service improvement, knowledge capture, and automation opportunities, leveraging tools like VMware, Azure, and backup

Qualifications

• Two or more years of infrastructure or managed services experience.

Responsibilities

• Troubleshoot and remediate across on-prem, cloud, and virtualization environments.
• Maintain documentation, runbooks, and post-incident reviews.
• Own incidents, requests, problems, changes, and monitoring events to resolution.
• Follow ITIL-aligned practices and contribute to automation and knowledge sharing.

Skills

ITIL practices

Microsoft Office

Customer communication

Education

High school diploma or equivalent

Associate or Bachelor's in IT/CS/Cybersecurity (preferred)

Tools

VMware vSphere

Hyper-V

Azure Virtual Desktop

Citrix Virtual Apps and Desktops

Ansible

Python

cron scheduling

Veeam

Rubrik

Zerto

NetApp

Dell PowerStore

HPE Nimble

Pure Storage

Azure/Azure AD

Active Directory

Job description

Logicalis, Inc. is seeking a hands-on, customer-focused IT operations professional to provide 24x7x365 support for customer infrastructure and cloud environments.

You will own incidents, changes, requests, and monitoring events from diagnosis through resolution while communicating clearly with customers and documenting outcomes. The role combines administration with ongoing service improvement, knowledge capture, and automation opportunities, leveraging tools like VMware, Azure, and backup