24x7 Systems Engineer - Cloud & On-Prem Operations

Logicalis, Inc.; Tempe (AZ); On-site; USD 61,000 - 70,000; Full time

Job summary

Logicalis, Inc. provides operational support for customer infrastructure and cloud environments as part of a 24x7x365 operations team.

The role combines hands-on administration with customer communication, accurate documentation, service-level management, and continual improvement. Responsibilities include troubleshooting across on-premises and cloud platforms, virtualization, backup and storage, and adherence to ITIL practices.

Qualifications

• Two or more years of infrastructure or managed services experience in multiple technologies.
• Experience with Windows and Linux administration; identity and access; Microsoft Azure and Microsoft 365; virtualization and cloud platforms.
• Familiarity with ITIL incident, request, problem, and change management.

Responsibilities

• Troubleshoot, remediate, maintain, patch, upgrade, and configure across on‑premises, cloud, virtualization, backup, and storage technologies.
• Own incidents, requests, problems, changes, and monitoring events through resolution with clear customer updates.

Skills

Structured troubleshooting

Incident ownership

Customer communication

Documentation & runbooks

ITIL practices

Office suite

Education

High school diploma or equivalent

Associate or Bachelor's in IT preferred

Tools

Windows Server

Linux administration

Azure

VMware vSphere

Backup & storage

Job description

Logicalis, Inc. provides operational support for customer infrastructure and cloud environments as part of a 24x7x365 operations team.

The role combines hands-on administration with customer communication, accurate documentation, service-level management, and continual improvement. Responsibilities include troubleshooting across on-premises and cloud platforms, virtualization, backup and storage, and adherence to ITIL practices.