24x7 Systems Admin — Cloud, On-Prem, & Automation

Logicalis, Inc.; Beachwood (OH); On-site; USD 61,000 - 70,000; Full time

Job summary

Logicalis, Inc. in Beachwood, OH, seeks an IT Infrastructure Operations professional to provide 24x7x365 support across incidents, requests, changes, and monitoring events from initial diagnosis through resolution.

The role blends hands-on administration with clear customer communication, documentation, and adherence to service-level commitments. You will troubleshoot across on-premises and cloud environments, manage runbooks, pursue continual improvements, and work within ITIL practices to

Qualifications

• Two+ years of infrastructure or managed services experience.
• Experience with Windows and Linux administration.
• Familiarity with virtualization and cloud platforms (Azure, VMware).
• Experience with enterprise backup and recovery platforms (Veeam, Rubrik).
• Proficiency with ITIL-aligned incident, problem, change, knowledge, and major-incident practices.

Responsibilities

• Performs troubleshooting, remediation, maintenance, patching, upgrades, and configuration changes across on‑prem and cloud environments.
• Owns incidents, requests, problems, changes, and monitoring tasks through resolution.
• Documents actions, evidence, decisions, and outcomes; maintains runbooks and knowledge articles.
• Identifies automation opportunities and contributes to continual service improvement.
• Keeps knowledge up-to-date with technologies and customer procedures.

Skills

Customer communication

ITIL practices

Documentation

Problem solving

Education

High school diploma or equivalent

Associate or Bachelor's in IT/CS/cybersecurity-related field

Tools

Windows administration

Linux administration

Azure

VMware

Backup platforms (Veeam, Rubrik)

NetApp storage

PowerShell

ServiceNow

Job description

Logicalis, Inc. in Beachwood, OH, seeks an IT Infrastructure Operations professional to provide 24x7x365 support across incidents, requests, changes, and monitoring events from initial diagnosis through resolution.

The role blends hands-on administration with clear customer communication, documentation, and adherence to service-level commitments. You will troubleshoot across on-premises and cloud environments, manage runbooks, pursue continual improvements, and work within ITIL practices to