System Administrator: 24/7 Cloud & Infra Ops

Logicalis, Inc.; Downers Grove (IL); Presencial; USD 61.000 - 70.000; Jornada completa

Descripción de la vacante

Logicalis, Inc. is seeking an experienced IT operations professional to provide 24x7 support for customer infrastructure and cloud environments.

You will own incidents, requests, problems, changes, and monitoring events from initial diagnosis through resolution, balancing hands-on administration with clear customer communication and meticulous documentation. The role emphasizes ITIL-aligned processes, runbook creation, and continual service improvement across on-premises and cloud technologies.

Formación

• Two or more years of infrastructure or managed services experience.
• Proficient with Windows and Linux administration.
• Experience with Microsoft 365 administration and cloud platforms.
• Familiarity with ITIL-aligned service management and incident handling.

Responsabilidades

• Troubleshoot and remediate across on-premises and cloud environments.
• Own incidents, requests, problems, changes, and monitoring events.
• Document runbooks and knowledge articles; contribute to RCA.
• Improve service performance and automate repetitive tasks.
• Communicate effectively with customers and internal teams.

Conocimientos

ITIL practices

Incident management

Documentation

Customer communication

Cloud environments

Educación

High school diploma

Associate or Bachelor's in IT

Herramientas

Azure

Azure Active Directory

VMware vSphere

Hyper-V

Veeam

Rubrik

Zerto

NetApp storage

Exchange Online

Teams

SharePoint Online

ServiceNow

Descripción del empleo

Logicalis, Inc. is seeking an experienced IT operations professional to provide 24x7 support for customer infrastructure and cloud environments.

You will own incidents, requests, problems, changes, and monitoring events from initial diagnosis through resolution, balancing hands-on administration with clear customer communication and meticulous documentation. The role emphasizes ITIL-aligned processes, runbook creation, and continual service improvement across on-premises and cloud technologies.