24x7 Systems Administrator – Cloud & On-Prem Ops

Logicalis, Inc.; Mercer Island (WA); On-site; USD 61,000 - 70,000; Full time

Job summary

Logicalis provides 24x7x365 operations for customer infrastructure and cloud environments. You will own incidents, requests, problems, changes, and monitoring events from diagnosis to resolution, combining hands-on administration with customer communications and precise documentation.

The role emphasizes ITIL-aligned practices, runbook development, and participation in post‑incident reviews, with a focus on proactive improvements and practical automation.

Qualifications

• High school diploma or equivalent required; associate/bachelor's preferred.
• 2+ years in infrastructure or managed services across multiple tech domains.
• Experience with Windows and Linux administration, AD, PowerShell, and cloud platforms.

Responsibilities

• Troubleshoot, remediate, patch, and upgrade across on‑prem and cloud environments.
• Own incidents, requests, problems, changes, and monitoring events through resolution.
• Document runbooks, knowledge articles, and post‑incident reviews.
• Communicate with customers, provide updates, and manage expectations.
• Identify recurring issues and contribute to automation efforts.

Skills

Troubleshooting

Incident management

Customer communication

Documentation

ITIL practices

Problem management

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

VMware vSphere

Azure

Microsoft 365

Veeam

NetApp storage

PowerShell

ServiceNow

Job description

Logicalis provides 24x7x365 operations for customer infrastructure and cloud environments. You will own incidents, requests, problems, changes, and monitoring events from diagnosis to resolution, combining hands-on administration with customer communications and precise documentation.

The role emphasizes ITIL-aligned practices, runbook development, and participation in post‑incident reviews, with a focus on proactive improvements and practical automation.