24/7 Cloud Data Center Technician

Amazon Inc.; Santa Clara, Northern (CA, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Relocation stipend

Job summary

Amazon Data Services, Inc. in California seeks a Data Center Technician to install server racks, fix hardware, and troubleshoot network issues in a rapid, 24/7 operating data center. You will engage with engineers, developers, vendors, and contractors to resolve incidents and maintain uptime.

The role requires travel within the region, on-call rotations, and the ability to work in a noisy environment. A relocation stipend may be provided for eligible candidates.

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• Experience dealing effectively with customers during problem resolution and operating under pressure.

Responsibilities

• Performing server rack installations, hardware break-fix, troubleshooting network issues and responding to incidents.
• Serving as a primary contact point for engineers, software developers, vendors and contractors.
• On-call duties and participating in maintenance and change management activities.
• Contributing to documentation and process improvements based on issue analysis.
• Training and onboarding new team members.

Skills

Hardware troubleshooting

Networking experience

Customer impact handling

Tools

Ticketing system

Job description

Amazon Data Services, Inc. in California seeks a Data Center Technician to install server racks, fix hardware, and troubleshoot network issues in a rapid, 24/7 operating data center. You will engage with engineers, developers, vendors, and contractors to resolve incidents and maintain uptime.

The role requires travel within the region, on-call rotations, and the ability to work in a noisy environment. A relocation stipend may be provided for eligible candidates.