Cloud Data Center Tech — 24/7 On-Call & Hands-On Hardware

Amazon Inc.; Atlanta (GA); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Relocation stipend

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to join the AWS infrastructure team. You will install equipment, perform hardware break-fix, troubleshoot networks, and respond to operational incidents in a 24/7 data center environment.

The role requires strong prioritization, communication, and teamwork, with travel within and outside the regional area. Equal opportunity employer; relocation stipend may be provided to eligible candidates.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school or equivalent diploma
• Work a flexible schedule including weekends, nights, and holidays

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members
• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting

Skills

Hardware troubleshooting

Education

High school diploma

Associate's degree in a relevant field

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to join the AWS infrastructure team. You will install equipment, perform hardware break-fix, troubleshoot networks, and respond to operational incidents in a 24/7 data center environment.

The role requires strong prioritization, communication, and teamwork, with travel within and outside the regional area. Equal opportunity employer; relocation stipend may be provided to eligible candidates.