Cloud Data Center Technician - 24/7 On-Call

Amazon Web Services (AWS); Santa Clara (CA); On-site; USD 44,000 - 78,000; Full time

Job summary

Amazon Data Services, Inc. in Santa Clara, CA is seeking a Data Center Technician to install, diagnose, and repair server hardware and networking components in a 24/7 data center.

You will work independently and with cross-functional teams to maintain service availability and support critical infrastructure. Responsibilities include on-call duty, rapid issue resolution, creating documentation, and assisting with training for new staff, while traveling between data center locations as needed.

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma.
• 1+ years of computer/server hardware troubleshooting or related IT experience.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Networking

Customer handling

Education

High school diploma

Associate's degree

Job description

Amazon Data Services, Inc. in Santa Clara, CA is seeking a Data Center Technician to install, diagnose, and repair server hardware and networking components in a 24/7 data center.

You will work independently and with cross-functional teams to maintain service availability and support critical infrastructure. Responsibilities include on-call duty, rapid issue resolution, creating documentation, and assisting with training for new staff, while traveling between data center locations as needed.