24/7 911 Call Taker — Emergency Communications

National Public Safety Careers; Mebane (NC); Presencial; USD 34 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Resumo da oferta

National Public Safety Careers seeks a 911 Call Taker in Mebane, NC to handle emergency and non-emergency calls, confirm locations, and document details for dispatch coordination.

The role involves working with call-processing systems, following structured procedures, and completing required training and certifications. Candidates with customer service experience and strong listening/typing skills are welcome to apply.

Qualificações

• Requires high school diploma or equivalent.
• Previous customer service or call center experience is helpful.
• Ability to follow structured procedures and document accurately.

Responsabilidades

• Answer incoming emergency calls and assign non-emergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Conhecimentos

Listening

Typing

Verbal communication

Formação académica

High school diploma or equivalent

Ferramentas

Dispatch software

Descrição da oferta de emprego

National Public Safety Careers seeks a 911 Call Taker in Mebane, NC to handle emergency and non-emergency calls, confirm locations, and document details for dispatch coordination.

The role involves working with call-processing systems, following structured procedures, and completing required training and certifications. Candidates with customer service experience and strong listening/typing skills are welcome to apply.