Emergency Communications Call Taker — 24/7 Public Safety Role

National Public Safety Careers; Pilot Mountain (NC); Sur place; USD 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers invites applications for 911 Call Taker opportunities in Pilot Mountain, NC. This role involves handling emergency and nonemergency lines, verifying locations, and documenting details for responders.

Training and certification are required to provide accurate pre-arrival instructions. Candidates should have a high school diploma or equivalent, strong listening, typing accuracy, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Some vacancies may accept applicants without dispatch experience.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Active listening

Accurate typing

Clear verbal communication

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers invites applications for 911 Call Taker opportunities in Pilot Mountain, NC. This role involves handling emergency and nonemergency lines, verifying locations, and documenting details for responders.

Training and certification are required to provide accurate pre-arrival instructions. Candidates should have a high school diploma or equivalent, strong listening, typing accuracy, and clear verbal communication.