Emergency Communications Specialist: 911 Call Taker

National Public Safety Careers; Wise Forks (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Wise, North Carolina. The role involves answering emergency and nonemergency calls, verifying locations and contact details, and using structured questions to assess urgency.

Training, certifications, and compliance with dispatch protocols are required for performance evaluation and ongoing eligibility. Candidates should be prepared for shift work, including nights and weekends, and must pass

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Wise, North Carolina. The role involves answering emergency and nonemergency calls, verifying locations and contact details, and using structured questions to assess urgency.

Training, certifications, and compliance with dispatch protocols are required for performance evaluation and ongoing eligibility. Candidates should be prepared for shift work, including nights and weekends, and must pass