Emergency Call Taker - 24/7 Public Safety Answering

Regional 911 Intake Solutions; Cary (NC); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for Cary, NC. The role involves handling emergency and non-emergency lines, gathering essential details, and documenting information for responders. You will work in a high-pressure environment requiring calm communication, accurate typing, and adherence to structured procedures.

Training and certification will precede independent work. Applicants should have a high school diploma or equivalent; dispatch experience is not mandatory for all

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers for Cary, NC. The role involves handling emergency and non-emergency lines, gathering essential details, and documenting information for responders. You will work in a high-pressure environment requiring calm communication, accurate typing, and adherence to structured procedures.

Training and certification will precede independent work. Applicants should have a high school diploma or equivalent; dispatch experience is not mandatory for all