911 Emergency Call Taker — 24/7 Shifts & Training

National Public Safety Careers; Norlina (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks a dedicated 911 Call Taker in Norlina, NC to support emergency communications. You will answer calls, verify locations, and collect information for dispatch teams, following approved protocols and accessibility procedures.

Successful candidates typically have a high school diploma, strong listening skills, and accurate data entry abilities. Training and certifications are required to perform duties and meet expectations.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, typing accuracy, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks a dedicated 911 Call Taker in Norlina, NC to support emergency communications. You will answer calls, verify locations, and collect information for dispatch teams, following approved protocols and accessibility procedures.

Successful candidates typically have a high school diploma, strong listening skills, and accurate data entry abilities. Training and certifications are required to perform duties and meet expectations.