911 Call Taker — Vital Emergency Support Role

National Public Safety Careers; Moncure (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Moncure, NC. The role involves handling emergency and nonemergency calls, confirming locations, and recording details for dispatch teams.

Successful applicants will participate in call-taking training, complete background checks, and earn certifications as required. The position requires strong listening, typing, and clear verbal communication, with varying shifts and potential overtime.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or call-centre experience may be helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Moncure, NC. The role involves handling emergency and nonemergency calls, confirming locations, and recording details for dispatch teams.

Successful applicants will participate in call-taking training, complete background checks, and earn certifications as required. The position requires strong listening, typing, and clear verbal communication, with varying shifts and potential overtime.