24/7 Emergency Call Taker & Dispatch Specialist

National Public Safety Careers; Roanoke Rapids (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a call-taker/dispatcher to answer emergency and nonemergency lines from a base location in North Carolina. The role involves verifying location and caller information, following structured call-taking procedures, and inputting data into dispatch software.

Training and certifications are required to perform pre-arrival instructions and coordinate with dispatch teams.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing skills.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Job description

National Public Safety Careers is seeking a call-taker/dispatcher to answer emergency and nonemergency lines from a base location in North Carolina. The role involves verifying location and caller information, following structured call-taking procedures, and inputting data into dispatch software.

Training and certifications are required to perform pre-arrival instructions and coordinate with dispatch teams.