Emergency Call Taker - 24/7 Dispatch

National Public Safety Careers; Chapel Hill (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking 911 Call Takers to join a center in Chapel Hill, NC. The role involves answering emergency calls, verifying locations, and documenting essential information for dispatch teams.

Training and certification are required to perform pre-arrival instructions and use dispatch software. Applicants may have prior customer service or public safety experience; strong listening and typing skills are essential to ensure accurate, timely data entry and communications

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience is helpful but not always required.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch and provide pre-arrival instructions as trained.

Skills

Listening skills

Typing accuracy

Verbal communication

Attention to detail

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers to join a center in Chapel Hill, NC. The role involves answering emergency calls, verifying locations, and documenting essential information for dispatch teams.

Training and certification are required to perform pre-arrival instructions and use dispatch software. Applicants may have prior customer service or public safety experience; strong listening and typing skills are essential to ensure accurate, timely data entry and communications