911 Call Taker — 24/7 Emergency Communications

Public Safety Dispatch Network; Southmont (NC); On-site; USD 42,000 - 57,000; Part time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Southmont, NC seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify locations and callbacks, and document critical information for dispatch teams.

Ideal candidates will have strong listening skills, precise typing, clear communication, and the ability to follow tested procedures. Training and certifications will be provided to ensure compliance and caller safety.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide approved pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Southmont, NC seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify locations and callbacks, and document critical information for dispatch teams.

Ideal candidates will have strong listening skills, precise typing, clear communication, and the ability to follow tested procedures. Training and certifications will be provided to ensure compliance and caller safety.