Emergency 911 Call Taker — Vital Public Safety Role

National Public Safety Careers; State Road (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in State Road, NC. The role involves handling emergency and nonemergency calls, confirming incident locations, and documenting information for dispatch.

You will work under trained protocols to determine urgency and relay details to responders. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in State Road, NC. The role involves handling emergency and nonemergency calls, confirming incident locations, and documenting information for dispatch.

You will work under trained protocols to determine urgency and relay details to responders. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured