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Resort Front Desk Executive (Supervisor)
Job summary
A prominent Singapore resort is seeking a Front Desk Executive (Supervisor) to ensure efficient front office operations and deliver exceptional guest service. The ideal candidate should have relevant hotel industry experience and excellent communication skills, along with a willingness to work shifts. This role offers growth opportunities and a supportive work environment.
Benefits
Qualifications
- Relevant experience in the hotel industry, especially Front Desk operations.
- Knowledge of check in/out processes.
- Strong communication skills with international and domestic travelers.
Responsibilities
- Ensure smooth and efficient front office operations.
- Supervise and lead service associates.
- Upsell rooms and fulfill guest requests.
Skills
Education
Tools
Shangri-La Rasa Sentosa, Singapore
We are looking for Front Desk Executive (Supervisor)
As the Front Desk Executive (Supervisor), we rely on you to:
- Take responsibility of the front office to ensure smooth and efficient operation at all times
- Supervise and lead all service associates in their daily activities
- Upsell rooms to meet guests' needs when appropriate
- Ensure guest requests are fulfilled in a professional and timely manner
We are looking for someone who:
- Has relevant experiences in the hotel industry, with knowledge in Opera PMS system, knowledgeable in the check in/out system and processes from arrival to departure.
- Preferably comes from a hotel management-related education background or relevant experiences in hotel's Front Desk operations.
- Has strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers, as our resort is an international destination
- Willing to work shift
We Offer
- 5-day work week
- Learning and Development opportunities for career development
- Medical and insurance coverage
- Special employee discount within Shangri-La Group
- Duty Meals and shuttle bus provided
If you are the right person, what are you waiting for? Click the apply button now!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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