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NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Scrum Master, you will be responsible for upholding the values of Scrum to ensure that quality software is delivered by the team according to specification and that the correct Agile procedures are followed in line with technical and business objectives and strategy. He or she is also responsible for motivating and leading the people in the team to create a high-trust and high-efficiency working environment that embraces a strong learning culture. They will play a key role in creating a psychologically safe environment, fostering collaboration across cross-functional teams, and ensuring continuous delivery of value.

• Educate customers and project team on Agile Processes and values.
• Single point of contact to customer teams.
• Ensure the Scrum ceremonies are correctly carried out with the appropriate displayed values.
• Facilitate sprint planning, backlog refinement, daily stand-ups, reviews, and retrospectives
• Work closely with the Product Owner to support backlog grooming and prioritization
• Able to work with the customer product owner to prioritize project work and technical debt to ensure optimum use of technical resources.
• Manage customers’ expectations.
• Coach, train and mentor team members
• Ensure team members receive relevant training to complete their tasks.
• Responsible for clear communication (both written and verbal) with technical and non-technical contacts (internal and external) and all seniority levels.
• Maintaining a good relationship with the customer.
• Remove impediments to the team’s progress and protect the team from external interruptions
• Promote the use of Agile metrics (velocity, throughput, cycle time) to help teams self-improve
• Use Agile tools like Jira, Confluence, Miro, or Azure DevOps to support transparency and tracking

• 3 years of Scrum-Master experience
• At least 7 years of experience with substantial project work in software design & development, of which at least 3 years are in agile projects
• Enjoy working in a team and apply adaptive, servant leadership according to the different working scenarios
• Experience working with cross-functional Agile teams involving developers, UX, QA, DevOps, and product stakeholders
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Ability to lead, develop and maintain respectful and trusting relationship;
• Proficient in written and spoken English
• Flexible and able to collaborate effectively in hybrid or remote environments.
• Prior exposure to agile development methodologies such as SCRUM and XP Programming or Kanban.
• Prior experience in using user stories to document requirements will be a plus
• Agile certifications in CSM, CSP, PSM, PPO or PMI-ACP.
• Project management certifications in PMP, CITPM or Prince2 will be an advantage
• Experience facilitating Agile delivery in customer-centric product teams is preferred

• Experience in Agile delivery of cloud-based solutions (AWS, GCP, Azure)
• Familiarity with Design Thinking or Lean UX
• Exposure to scaled Agile frameworks (SAFe, LeSS)
• Experience running multi-team Scrum of Scrums or Agile release planning
• Ability to work with distributed teams across multiple time zones
• Proficiency in using facilitation tools like Mural, Miro, or Jamboard
• Experience running Agile health checks or continuous improvement workshops