Hospitality à Grande-Bretagne

Job Responsibilities

• Maintain complete knowledge of:
1. All menu items available in the bar.
2. All liquor brands, beers, and non-alcoholic selections available in the bar.
3. Every wine/champagne by the glass and major wines on the wine list.
4. Designated glassware and garnishes for drinks.
5. All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
6. Daily menu specials and out of stock items.
7. Bar layout, table set-ups, hours of operation.
8. Imputing of items in the Info Genesis system.
9. Daily arrival / departure, VIPs.
10. Be aware of in-house group activities, locations and times.
11. Correct maintenance and use of equipment.
12. All department policies / service procedures.

• Attend line-ups with other staff and review all information pertinent to the day's business.

• Check own grooming and attire standard.

• Meet with Captains, or Manager to review daily specials and out of stock items. Ensure that other members of the staff are aware of such changes.

• Communicate closely with Captains and Service Attendants to ensure quality service is achieved.

• Assist other bartenders and service attendants whenever possible.

• Perform work and side duties in accordance with departmental procedures.

• Maintain storage areas with proper supplies, organization, and cleanliness. Rectify any cleanliness/organization deficiencies as requested by superiors.

• Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.

• Upsell to guests whenever possible.

• Transport linens to bar whenever required.

• Prepare special items for events in accordance with superior's requests.

• Attend meal breaks as assigned.

• Prepare workstations & pantries, ensuring compliance to departmental standards.

• Ensure that all materials, equipment are in complete readiness for service in accordance to business needs;

• Ensuring that all procedures are carried out to departmental standards.

• Participate and contribute in all designated meetings and training sessions.

• Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order. Report any defects to Manager on Duty.

• Anticipate, acknowledge and respond promptly to guests requests at all times.

• Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.

• Report guest opportunities to Superiors following the instant pacification procedures and ensuring guest satisfaction. Advise of the problem and if unable to solve the problem, ask for superior's assistance.

• Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.

• Maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.

• Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette.

• Ensure all assigned closing duties are completed before signing out.

• Take part in formal training programs.

• Provide feedback of any problems to the Superior.

• Work to be part of a cooperative working climate, maximizing productivity and employee morale.

• Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager.

• Review status of assignments and any follow-up actions with Manager on Duty.

• Successful completion of the training/certification processes.

• Collect & Analyze Guest Preferences and Comment Cards.

Job Requirements

Education & Certification

• Diploma in Hospitality and Tourism is an advantage.

Experience

• Minimum 12 months in bartending experience

Other Prerequisite

• Meet the legal age to handle alcohol for work purposes

• Proficient in written and verbal English