Duty Manager (No Midnight Shifts)

American Club, The; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A hospitality organization in Singapore is seeking a leader to manage service standards and member engagement. The role involves ensuring safety, managing incidents, and delivering exceptional service throughout the Club. The ideal candidate should have at least 2 years of leadership experience in hospitality, possess strong interpersonal and communication skills, and be proactive in conflict resolution. Additional qualifications include First Aid certification and the ability to work rotating shifts. Join a dynamic team committed to enhancing the member experience.

Qualifications

• 2 years leadership experience, preferably in a hospitality setting.
• Strong interpersonal, communication, and writing skills.
• Proactive with strong conflict resolution skills.

Responsibilities

• Ensure the Club operates in a safe and secure environment.
• Manage accidents, incidents, and emergencies.
• Handle disputes and conflicts promptly and professionally.

Skills

Leadership experience

Interpersonal skills

Communication skills

Conflict resolution

Job description

What’s in it for you

You will take full ownership of service standards, members engagement, and incident management. You will lead with a solution-focused mindset, consistently seeking opportunities to elevate our members’ experience.

We are looking for someone who has

• 2 years leadership experience, preferably in a hospitality setting
• Hospitality-focused
• Strong interpersonal, communication and writing skills
• Proactive with strong conflict resolution skills
• Composed under pressure
• Able to work rotating shifts, including weekends and public holidays (no midnight shifts)
• First Aid certification is a plus

Key responsibilities include (but not limited to)

• Ensure the Club operates in a safe and secure environment at all times
• Manage accidents, incidents, and emergencies including immediate response, reporting and follow up. Assume command until senior management arrives
• Handle disputes and conflicts promptly and professionally
• Ensure consistent delivery of the Club’s service standards
• Deliver warm and professional service, maintaining a strong and welcoming presence across all Member touchpoints
• Take ownership of all Member enquiries, feedback, and requests, ensuring timely and professional resolution
• Manage Front Office operations, including financial controls, daily operations, and planning
• Work closely with internal departments to ensure seamless coordination of Club activities and events