Strategic Account Manager

HRS Hospitality & Retail Systems; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A hospitality solutions company based in Singapore is looking for a Strategic Account Manager to drive business growth and enhance customer satisfaction. The ideal candidate will have over 5 years of experience in the hospitality sector, focusing on key client relationships and strategic account management. Strong negotiation, communication skills, and proficiency in hotel and POS systems are essential. This role offers a dynamic work environment with opportunities for career progression and a motivating remuneration package.

Benefits

International company environment

Motivating remuneration package

Career progression opportunities

Qualifications

• Minimum of 5 years’ experience in the hospitality industry.
• Experience as Front Office Manager, Sales Manager, or similar roles.
• Proficiency in written and spoken English.

Responsibilities

• Build and maintain strong relationships with key clients.
• Identify opportunities for account growth and collaboration.
• Ensure customer satisfaction by addressing issues proactively.
• Conduct research on industry trends and customer needs.
• Organize sales and marketing events for customers.

Skills

Client relationship management

Market analysis

Sales negotiation

Proactive problem-solving

Excellent communication

Tools

Hotel Systems

POS systems

Job description

About HRS

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognized as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers, including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

Role and responsibilities

Drive HRS business growth and maximize customer satisfaction by effectively managing and developing key client relationships. The role focuses on understanding the needs and objectives of strategic accounts and aligning them with HRS’s goals. By building strong relationships, identifying opportunities for account expansion, and providing exceptional service, the Strategic Account Manager aims to foster customer loyalty, increase revenue, and achieve long-term success for both the client and the organization.

• Build and maintain strong relationships with key clients, understanding their business needs, goals, and challenges. Serve as the primary point of contact for strategic accounts.
• Identify opportunities for account growth and expansion within the Region. Work closely with Corporate Account to understand their long-term objectives and develop strategic account plans to achieve them.
• Collaborate with the local sales team to identify cross-selling opportunities within strategic accounts. Drive revenue growth by promoting products or services and negotiating contracts.
• Develop a deep understanding of the market and industry trends affecting strategic accounts. Create and implement strategic plans to align the client's objectives with HRS Corporate goals.
• Ensure customer satisfaction by proactively addressing issues, managing expectations, and resolving conflicts. Act as an advocate for the client within HRS, coordinating resources to deliver exceptional service.
• Conduct research and analysis to stay informed about industry trends, competitive landscape, and customer needs. Use this information to identify opportunities for business growth and innovation
• Organise sales and marketing events for customers
• Be HRS representative for all HRS corporate interests and its Brand when liaising with customers

Main requirements

· A minimum of 5 years’ experience in the hospitality industry. This should include at least one of the following positions: Front Office Manager, Front Office Supervisor, Sales Manager and S&M Director.

· Be an experienced user of: Hotel Systems and POS systems.

· Willing to travel nationally and internationally.

· Business results-oriented.

· Be proactive and have a positive ‘can-do’ attitude.

· Show a professional work ethic together with a sense of responsibility.

· Display excellent communication and entrepreneurial skills.

· Show a drive and passion for improving sales.

· Maintain a desire to learn and succeed.

· Be able to open doors and close deals.

Language skills

Proficiency in written and spoken English.

We offer

•International company, challenging and open-door environment

•Motivating remuneration package

•Wide learning exposures and career progression