Training Manager

SHERATON TOWERS SINGAPORE HOTEL; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A renowned luxury hotel in Singapore is seeking a dedicated professional to manage training, quality, and development needs. Responsibilities include conducting training needs analysis, developing training schedules in collaboration with department heads, ensuring compliance with Marriott Brand Standards, and managing welfare activities for employees. The ideal candidate will establish a training library, source specialist trainers, and maintain compliance with health and safety requirements. This role is essential for fostering staff development and ensuring a high-quality training environment.

Responsibilities

• Responsible for training, quality and development needs of the hotel.
• Conduct training needs analysis of hotel and departments.
• Develop departmental on-the-job training schedules.
• Design and implement training programs for specific needs.
• Establish a training library for staff development.
• Prepare and administer the training calendar regularly.
• Ensure staff receive ongoing training in Marriott Global Training Programmes.
• Conduct audits based on Marriott Brand Standards.
• Facilitate management training programs.
• Source specialist assistance for training needs.
• Monitor all training activities on and off site.
• Liaise with educational institutions for hospitality training.
• Maintain updated records of training suppliers.
• Administer the training budget and purchase materials.
• Ensure compliance with Marriott's Brand standards.
• Comply with health and safety requirements.
• Manage administration of trainees and apprentices.
• Organize employee welfare activities.
• Take inquiries regarding employment prospects.
• Process correspondence for the HR Department.
• Assemble new employee files.
• Assist with staff queries on name badges and letters.
• Conduct hotel site inspections for trainees.

Job description

To be responsible for the training, quality and development needs of the Hotel.

KEY RESPONSIBILITIES

• Ensure that all new employees attend the Hotel Orientation program
• Conduct training needs analysis of the hotel and departments.
• In conjunction with Department Heads, develop departmental on the job training schedules that meet departmental operating objectives.
• Design, produce and implement training programs to meet specific department/hotel needs.
• Establish a training library of books, videos, journals and resources to assist trainer and staff development.
• Prepare and administer the training calendar on a regular basis.
• Ensure all staff receive ongoing training in Marriott Global Training Programmes - online and coach‑led.
• Conduct audit based on Marriott Brand Standards.
• Facilitate management training programs.
• Source and obtain specialist assistance to conduct training when needed.
• Monitor all training activities conducted on and off site.
• Liaise with educational institutions conducting hospitality training courses.
• Maintain an up to date record of suppliers of training resources.
• Administer the training budget and purchase training materials as required.
• Ensure that all associates comply with the Marriotts Brand standards.
• Ensure compliance with legislated health and safety requirements within the workplace.
• Manage the administration of trainees and apprentices on the property.
• Organise employees welfare activities.
• Take telephone inquiries regarding employment prospect and give appropriate advice.
• Conduct processing of correspondence and other documents for the HR Department.
• Assemble new employee files including all necessary forms and information.
• Assist with staff queries regarding name badges, letters of introduction etc.
• Assist in conducting Hotel site inspections for Orientation, Work Experience and Hospitality trainees.