Customer Success Management Senior Specialist

AMADEUS GDS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global travel technology company in Singapore is seeking a Customer Success Management Senior Specialist to manage high-value hospitality accounts. This role involves strategic partnership management, interaction with internal teams, and a focus on enhancing customer experience through innovative solutions. The ideal candidate has over 5 years of experience in the hospitality sector, strong technical expertise in systems, and excellent communication skills. This position offers a dynamic work environment with opportunities for growth and a flexible working model.

Benefits

Flexible working model

Attractive compensation packages

Opportunities for learning and development

Caring and supportive environment

Commitment to diversity and inclusion

Qualifications

• Minimum of 5 years experience in the hospitality sector.
• Technical expertise in systems such as CRS, PMS, and CRM.
• Experience in sales or revenue management within hospitality.

Responsibilities

• Serve as the primary contact for assigned high-value accounts.
• Conduct quarterly business reviews to align customer goals.
• Collaborate with internal and external teams for service delivery.
• Renew non-bundle products including business intelligence.
• Support onboarding and identify opportunities or risks.

Skills

5+ years experience in hospitality or travel agency

Technical expertise in CRS/PMS/CRM

Sales or revenue management experience

Strong communication and presentation skills

Excellent organizational and customer service skills

Job description

Customer Success Management Senior Specialist

Summary of the Role

The Customer Success Management Senior Specialist role will be responsible for managing high-value hospitality accounts that require support across multiple integrated product sets. The role will serve as a strategic partner to customers, ensuring their needs are aligned with Amadeus’ product roadmap and business goals. It involves close collaboration with internal teams and external vendors, proactive account management, and a strong focus on customer experience and innovation.

In This Role You’ll / Your Main Responsibilities

• Serve as the primary point of contact for assigned accounts, providing strategic guidance and advocating for product enhancements based on customer needs.
• Conduct quarterly business reviews, annual innovation sessions, and monthly progress updates to align customer goals with Amadeus’ offerings.
• Collaborate with internal teams (Product, Go-To-Market, Support, Technical) and external vendors (e.g., Property Management Systems, Payment Processors) to ensure seamless service delivery.
• Be responsible for renewing all non-bundle products, including standalone business intelligence and consortia.
• Support onboarding and ongoing service delivery, maintaining quality standards and proactively identifying opportunities or risks.
• Stay informed about industry trends and competitive landscape to provide relevant insights and recommendations to customers.

About the Ideal Candidate

• Has 5+ years experience in hospitality or travel agency.
• Brings technical expertise in systems such as Central Reservation System (CRS), Property Management System (PMS), Customer Relationship Management (CRM), and Channel Management.
• Has experience in sales or revenue management within the hospitality sector, with knowledge of hotel operations including hotel housekeeping and engineering.
• Demonstrates strong communication and presentation skills, with the ability to engage confidently with senior stakeholders.
• Possesses excellent organizational, prioritization, and customer service skills, and is committed to delivering innovative and inclusive solutions.

What we can offer you

🎯 A critical mission and purpose – At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose.

🌎 A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.

🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.

💰 A complete rewards offer – Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.

🌟 A flexible working model – Embrace our flexible working model, enabling you to excel wherever and however you work best.

🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.

📈 A reliable company – Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and acting as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.