Customer service Job Hiring Now !

Abroad Work; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Officer to provide outstanding support for customers. The ideal candidate will have a relevant degree and exceptional communication skills, and is expected to manage inquiries and complaints efficiently. An entry-level role suitable for those with 1 year of experience in customer service. The position involves engaging with customers across various platforms and ensuring satisfaction.

Qualifications

• Entry-level position with at least 1 year of experience in customer service.
• Ability to efficiently communicate and manage customer complaints.

Responsibilities

• Communicate company policies to customers.
• Respond to customer inquiries promptly.
• Notify customers of stock status and price updates.
• Manage customer complaints within an hour.
• Invoice customers and monitor online orders.
• Engage with customers on social media.
• Monitor marketing program implementation.

Skills

Excellent interpersonal skills

Computer literacy

Excellent written communication

Excellent verbal communication

Organized and task coordination

Education

Degree in Business Administration, Hotel & Catering Management, Food Technology or Marketing

Job description

Customer service Officer – Hiring in Singapore

We are looking to hire a Customer service officer who will provide excellent support for our customers.

Experience Level: Entry level

Experience Length: 1 year

Responsibilities

• Efficiently communicate company policies to customers
• Respond to customer enquiries promptly
• Notify key customers of stock status, price updates or company invitations
• Effectively manage customer complaints within an hour
• Invoice customers
• Monitor online orders
• Respond to customers on social media platforms
• Monitor retail implementation of marketing programs

Qualifications

• A Degree in Business Administration, Hotel & Catering Management, Food Technology or Marketing
• Excellent interpersonal skills and computer literacy
• Excellent written and verbal communication skills
• Must be organized and able to coordinate tasks effectively