Customer Service Advisor

RN CARE PTE. LTD.; Serangoon Garden Circus; On-site; SGD 20,000 - 60,000; Full time

Job summary

A service-oriented company in Singapore is seeking a customer service representative to handle customer needs, complaints, and coordination with internal and external stakeholders. Candidates should have at least a Nitec qualification and 1 year of relevant experience. Applications can be submitted by email or phone.

Qualifications

• Minimum Nitec education or equivalent.
• At least 1 year of experience in customer service or administrative functions.

Responsibilities

• Identify and respond to customer needs with accurate information.
• Handle customer complaints and provide solutions within time limits.
• Prepare quotations and raise work orders.

Education

Nitec

Job description

Job Description

• In charge of identifying and responding to customers’ needs by providing accurate information and advice
• Responsible for handling customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
• Taking charge of preparing quotation and raise Work Orders as well as raising of job orders to workshops & contractors
• Responsible in coordination with internal and external stakeholders like customers, contactors, workshop & etc
• In charge of liaising with controllers & contractors on service/repair quality and price of work
• Taking charge in following up with workshop & contractors on the service and repair of the vehicles and feedback to customers
• Perform related duties as assigned.

Job Requirement

• Min Nitec and above
• Min 1 year of working experience in customer service / administrative / support function

To submit your application, please apply online to [e-mail] or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.

EA License No: 17C8900