Call Center & Guest Experience Lead

Hilton Worldwide, Inc.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading hotel chain is seeking a Call Centre Executive for its Singapore location. The role involves ensuring effective communication with guests, resolving queries, and promoting guest loyalty programs. Applicants should have at least one year of experience in a similar position and possess strong organizational and customer service skills. Join our team and be part of a company dedicated to exceptional guest experiences.

Benefits

Professional development opportunities

Discounted hotel stays

Flexible working schedule

Qualifications

• Minimum 1 year of experience in a comparable role.
• High customer service focus and initiative.
• Good organization and coordination skills.

Responsibilities

• Ensure efficient communication with guests and team members.
• Handle guest complaints and feedback professionally.
• Promote Hilton Honors to guests.

Skills

Customer service focus

Communication skills

Problem-solving

Team cooperation

Organizational skills

Ability to work under pressure

Education

Minimum 1 year of experience in a 5-star international hotel

Tools

OnQ PM

Kipsu

HotSOS

PBX system

Table management system

Micros system

Job description

A leading hotel chain is seeking a Call Centre Executive for its Singapore location. The role involves ensuring effective communication with guests, resolving queries, and promoting guest loyalty programs. Applicants should have at least one year of experience in a similar position and possess strong organizational and customer service skills. Join our team and be part of a company dedicated to exceptional guest experiences.