Customer Service jobs in Italy

Hotel Indigo colleagues are the people at the centre of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. AtHotel Indigowe deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

Hotel Indigo colleagues are warm, personal, and unscripted.They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and aredrawn to discoveringwhat makes each of them unique. They areinspiring storytellerswho inject positivity into their environment. They combineinformality and fun with professionalism and sophistication.

Join us as a Food & Beverage Agent / Food & Beverage CaptaininHotel Indigo Singapore Katong.You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:

Food & Beverage Agent / Food & Beverage Captain is responsible for delivering exceptional customer focused service under the direction of the restaurant manager or supervisor.

• Guests are conversed with in relation to the food and beverage products

People:

• Communicates to his / her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Have a complete knowledge of all food and beverage menu items available to Room Service and pool side.
• Have a good knowledge of wine and wine pairings..
• Greet Guests appropriately at their room and provide service upon items ordered.
• Occasionally take room service orders by telephones and by the in room ordering guest Apps / other devices.
• Coordinate all guest orders in advance in-order to avoid any partial deliveries to guest rooms.
• Collect orders from the kitchen, ensure they have been prepared and presented correctly.
• Ensure Prompt and efficient deliver of food and beverage to the guest's room.
• Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.
• Serve drinks efficiently in the proper glass with the proper garnish.
• Good knowledge of different type of tray and trolley set-ups.
• Aware of all amenities to ensure they are set-up and delivered on time.
• Read and retain all pertinent information regarding daily promotions, food and beverage specials.
• May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.
• Check storage areas for proper supplies, organization, and cleanliness.
• Complete and raise store requisition for additional supplies needed.
• Must be able to anticipate guest or operational needs.
• Ensure room service equipment's are functioning properly, report any problems to the Room Service Manager.
• Maintain regular attendance in compliance with the hotel Standards.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag at all times.
• Perform any other duties as assigned by the Food and Beverage Manager.

Qualifications and requirements

High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field, with 1 year of related experience or an equivalent combination of education and experience.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals
• Birthday Off
• Medical Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6500 hotels in over 100 countries around the world.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.